Desktop/Move Office Support

Location: Washington, DC
Date Posted: 07-20-2018
We are seeking a  Desktop/Move Support candidate for a full-time position in Washington, DC. All applicants must be USC with an active Top-Secret clearance. No exceptions!!
 
PRIMARY RESPONSIBILITIES:
Primary Contact for:
  • Installing stand up desks
  • Primary support for all physical moves including set up of new work stations
  • Changing printer toners
  • Active Directory Users and Computers Management (Creations, Deletions, Group Membership, etc.)
  • Low Level Video Teleconference Scheduling and Troubleshooting
  • Mobile Device Management (iPhone, iPad)
  • RSA and Remote User Configuration and Management
  • Desk Side Hardware and Software Installations and Troubleshooting
  • PKI Distribution, Troubleshooting, and Management
  • Voice Over IP (VOIP) Installation, Troubleshooting, and Management
  • Roaming Profile Management and Troubleshooting
  • Shared File System and Security Group Management
  • Network and Local Print and Multifunction Device Management and Troubleshooting
 
PRIMARY SKILLS REQUIRED:
  • Knowledge and experience of customer service practices.
  • Strong customer service skills.
  • Excellent oral and written communication skills and be able to interact with senior levels of management.
  • Excellent problem analysis and solving skills.
  • Adaptable and able to work in a high stress / active environment.
  • Strong organizational skills.
  • Good to attention to detail and follow through.
  • Proactive Self starter
  • Demonstrate flexibility and the willingness to support shift work if necessary
 
CLEARANCE:
Must possess an active TS clearance 
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