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Senior Process Analyst

Washington, DC
Sr Process Analyst
Clearance - Secret or higher clearance preferred
Location: Washington DC Metro Area
Skills and experiences
Key Responsibilities:
  • Responsible for standardizing processes and improving efficiency across the organization.
  • Perform process compliance audits/assessments.
  • Serve as the ServiceNow automation lead.
  • Perform process assessments to identify process gaps in current state processes, provide analysis and recommendations to improve current processes and to address process gaps, and define and document processes consistent with the COBIT framework;
  • Develop and maintain process mapping for M/CIO, which depicts processes within and between organizational entities and information flows across organizational boundaries;
  • Document policies, standards, processes, practices and templates to govern systems engineering and IT project governance framework;
  • Review and edit technical documentation to ensure documents are free from spelling, punctuation, and grammatical errors and follow USAID naming conventions and standards;
  • Integrate all of the processes that control IT execution within M/CIO the Agency;
  • Provide training, support, and monitoring/assessment for effective implementation of Agency IT processes;
  • Perform audits of IT projects within the Agency for compliance with Agency IT governance framework;
  • Develop sustainable mechanisms to document, store, and retrieve all CIO Agency IT policies, standards, and processes;
  • Identify targets for process improvement through surveys and assessment;
  • Work with process owners to document current processes and re-design\document processes to be more efficient;
  • Identify best processes/practices and work with divisions to adapt these best processes/practices in key process areas;
  • Identify ways to standardize processes and improve process efficiencies in order to reduce cost and increase productivity;
  • Work with divisions to adapt standardized processes (Control Objectives for Information and Related Technology (COBIT), Information Technology Infrastructure Library (ITIL), IEEE standards) and best practices with Capability Maturity Model Integration (CMMI) Level III as a maturity target;
  • Maintains the PQM Intranet site to include creation and editing of web pages and content.
  • Recommend potential COTS solution(s) to help solve IT process issues.
  • Develop and maintain Key Performance Indicators (KPIs) and metrics to measure and monitor the performance of the requirements and analysis process.
  • Collect process performance metrics and KPIs to identify trends and patterns, to develop recommendations to correct or mitigate negative patterns and trends in process performance and to improve total process performance.
  • Prepare reports and briefings detailing trends, patterns, and recommendations.
Qualification Requirements:
  • Knowledge of a number of following processes:
    • Request fulfillment management
    • Information Repository Management
    • Risk Management
    • Incident Management
    • Quality Mangement
    • Discovery
    • Compliance Management
    • Portfolio Management
    • Information Security Management
    • Waterfall SDLC
    • Agile Development
    • Organizational Process Definition
    • Organizational Training
    • Measurement & analysis
    • Enterprise Data Management
    • Configuration Management
    • System Transition to Operations
    • System Decommissioning
    • Knowledge Management
    • Availability Management
    • Change Management
    • Capaciy Management
    • IT Strategy Management
    • Event Management
    • Service Level Management
    • Continuity Management
    • Architecture Management
    • PAL & PQM
Required Qualifications:
  • BA/BS and 8+ years of experience is required.
  • At least eight (8) years of experience in business process re-engineering.
  • At least five (5) years of experience in working with Systems Development Lifecycle (SDLC) for both the Waterfall and Agile methodologies.
  • At least five (5) years of experience in producing Process Models and Diagrams using BPMN, UML, Visio or other Process Modeling tools.
  • At least five (5) years of experience in documenting policies, standards, processes, practices, templates, business scenarios, and use cases to govern systems engineering and IT project governance framework.
  • At least two (2) years of experience in reviewing and editing technical documentation to ensure documents are free from spelling, punctuation, and grammatical errors and follow naming conventions and standards.
  • At least two (2) years of experience in content management configuring one or more Google Sites, Huddle Workspaces, SharePoint Sites, and Workspaces.
  • Experience using Business Intelligence tools to collect process performance metrics and KPIs.
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