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Senior IT Operations Manager

Washington, DC
We are seeking a  Senior IT Operations Manager with a TS clearance to program manage an IT operations for a government contract in Washington, DC. 

Responsibilities will include the following:
  • Manage resources, lead team, and improve support for an IT Operations government contract.
  • Lead projects to improve IT Service delivery at Government site:
    • Serve as the Sr. Operations Program Manager to Government client regarding planning and delivery of operations associated with the TS/SCI, Secret Level, and Unclassified infrastructure.
  • Provide leadership to the contractor team for delivery of services.
  • Provide leadership in the improvement of IT service delivery models.
  • Recommend appropriate measures for IT service delivery and provide analysis of IT performance metrics.
  • Collaborate with Government contacts as well as members of the IC and National Laboratory community.
  • Lead Enterprise planning and operational efforts to successfully migrate to IC ITE and work effectively with the IC and National Laboratories.
  • Support a Program Management Office (PMO)
  • Coach project managers to improve project delivery and promote project management principles throughout the organization. May also perform project management duties.
  • Facilitate the collection of regular status and metrics, and prepare status reports.
  • Lead regular IT Operations meetings.
  • Provide oversight and leadership to the to the Help Desk Manager, server and network engineers
  • Significant Program Management experience leading IT Service Delivery initiatives in the intelligence community
  • Must have a solid understanding of data center operations, networks, firewalls, services, storage and application development.
  • Must understand encryption techniques and security authentication protocols which include PKI.
  • Must have hands-on technical expeirence with Data Center migrations, Exchange, Active Directory, ETC
  • Experience with ITIL.
  • Excellent communication skills.
  • Proven ability to multi-task and prioritize accordingly.
 Must possess an active TS clearance
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